Education Campus Car Park Management

We can help manage your educational campus parking to maximise its revenue potential.

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As experts in campus parking, we can make a site specific solution to fit your requirements.

Make Parking a Welcome Part of the Campus Journey

Secure Parking’s leading technology and knowledge of global parking and mobility trends enables us to develop solutions that drive revenue and delight your students and staff. We provide universities with the confidence that our end-to-end contract management is transparent and our extensive training programs deliver ‘best-of-breed’ customer service, ensuring a seamless parking experience for all visitors to your campuses.

Partnering with Us

Secure Parking is part of the Park24 Group, one of the largest parking and transportation mobility companies in the world.

This drives our approach to governance, risk mitigation and innovations that will deliver revenue and a streamlined service for your campus.

We operate more than 600 parking facilities in all major Australian and New Zealand cities including a portfolio of university car parks.

Partnering with Secure Parking means you benefit from our global knowledge, proven local expertise and our collaborative approach.

We are dedicated to providing a transparent approach to our services, staffing and costs. This ensures both parties benefit from implementing continuous improvement and a rapidly adaptable service delivery model.

“Our vision is to be the leader in the markets we operate – as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.”

Delivering Excellence

Secure Parking provides a range of consultancy services that deliver the best outcomes for our university partners.

This ensures a proactive partnership with the shared desire for continuous improvement. We achieve solution excellence through extensive design thinking, tailored around your retail customers at the heart of the process.

A Unique Approach

We understand that every industry has needs that are unique to them. That’s why we’ll work with you to provide a solution that delivers products and services for students and staff that address their needs and leave a lasting impression.

We can provide you with a range of solutions from car park management, access control, traffic movement, parking monitoring and online bookings that can enhance your visitor’s experience. Through our diverse range of partners and experience in operating university car parks, we can recommend proven solutions that will ensure the maximization of your returns and a seamless parking experience for all students and staff.

We ensure every university service team member receives extensive training through the Secure Training Academy and understand what is required to represent your campus and all it’s visitors.

Our customer service team provide a first-class customer experience within integrated operations centres, as well as offering cost effective solutions through our 24/7 call centres.

It doesn’t matter about the size of your asset – our passion for parking and mobility will drive success for you.

We Offer Our Educational Campus Partners

• Tailored car parking solutions
• Car park management
• Equipment installation and maintenance
• Security
• Pass issuing and management
• Customer service centres
• Online bookings and marketing

Our Operating Model

University parking operation requires a strategic approach to deliver consistent and efficient services and a premium level of service. Our operating model, use of the right technology solution, extensive staff training and marketing expertise can assist you to achieve the highest utilisation of your car park. This ensures revenue maximisation whilst ensuring spaces are always available for students and staff.

“We deliver solution excellence through design thinking and we start with the customer at the heart of the thinking process.”

Commitment to Our Partners

Our people are brand ambassadors for your university, therefore our recruitment process is critical to the service culture we drive throughout your centre and our operation. As part of our comprehensive on-boarding training, our staff are clear on the requirements of work health and safety, service standards, grooming and all operating procedures and will be aligned to your values.

Customer Care

Our customer care centre provides a rapid response, nurtured understanding of customer issues and ensures our REACH service philosophy delivers every time to delight the customer. We deliver seamless service 24/7 every day of the year. Our customer care centre staff are passionate about customers and are carefully selected, inducted, developed and engaged to deliver to the highest standards of service every time.

“Our purpose is to be a welcome part of your journey, with our aim to leave a lasting positive impression on our customers and clients with a focus on safety, innovation, maximisation of revenue and sustainability.”