Landside Services That Move Airports Forward

Agile, cross-trained teams delivering seamless customer experiences and operational excellence across every touchpoint.

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Why Secure Parking for Landside Services

Trusted by Leading Airports Across ANZ

With over 38 years of combined management experience, Secure Parking’s Landside Services team brings deep operational knowledge, a people-first approach, and a flexible workforce ready to meet the demands of dynamic airport environments.

Our Services

Comprehensive Landside Solutions

Car Park Management

• Capacity optimisation
• Customer service and security
• Detailed reporting (equipment, hygiene, traffic, sustainability)

Kerbside Management

• Taxi, rideshare and bus coordination
• GPS tracking and location monitoring

Valet Parking

• Premium and low-cost models
• Vehicle care and customer experience
• Driver grading for high-performance vehicles

Landside Operations

• WH&S monitoring
• Control room & fault reporting
• Real-time tracking, dispatch & tech integration

The Secure Parking Difference

Efficiency & Innovation in Action

We deliver best-in-class service through:

• Cross-utilisation of staff across functions
• Streamlined processes
• Driver logs for accountability
• Body cams for conflict resolution
• Mystery shopping for quality assurance
• Customer vehicle diagnostics to prevent fraudulent claims

Case Studies

Proven Success in Airport Operations

Auckland Airport – Innovation in Action

• Approved Routes for valet storage sites improved efficiency
• Driver Logs reduced insurance claims and improved accountability
• Mystery Shopping & Body Cams enhanced compliance and customer service

Brisbane Airport – Operational Excellence

• Peak Demand Management with dynamic route adjustments
• Service Add-Ons boosted client spend and ensured availability
• Driver Grading for luxury vehicles improved customer confidence
• Cost-Plus Model fostered transparency and collaboration
• Proactive Operations ensured profitability and responsiveness

Training & Development

Kaizen in Practice: Continuous Improvement

Our team undergoes extensive training across:

• BAU, Peak Demand & Crisis Management
• Valet, Control Room, Customer Service, and Emergency Response
• Advanced First Aid, Traffic Control, and WH&S compliance
• Leadership, Coaching, and Cultural Awareness

Explore Our Training Programs

- better link would be to some trainign info. Do we have a video or other?

Safety First

Safety for Staff, Customers & Community

We prioritise accident prevention through robust training, proven safety systems, and a collaborative culture that ensures secure operations for all airport stakeholders.

Delivering Airport Outcomes

Revenue Generation

Optimising landside services to meet commercial targets and drive profitability.

Passenger Experience

Reducing congestion and enhancing satisfaction through seamless service delivery.

Testimonial

What Our Partners Say

“The team's commitment to ensuring the safety and continuity of our operations, even in the face of such challenging circumstances, is truly commendable... Their actions have not only upheld the standards of Secure but also exceeded our expectations.”

Parking & Operations Manager, Brisbane International Airport

Contact & Partnership

Let’s Elevate Your Airport Experience

Talk to Our Team