Airport Parking Management

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We can help manage your car park to maximise its revenue potential.

As experts in airport parking, we can make a site specific solution to fit your requirements.

Make Parking a Welcome Part of Your Guest's Journey

Secure Parking’s leading technology and knowledge of global parking and mobility trends enables us to develop solutions that drive revenue and maximise the value of your asset, as well as delight your airport’s parking guests. We provide airports with the confidence that our end-to-end contract management is transparent and our extensive training programs deliver ‘best-of-breed’ customer service, ensuring a seamless parking experience for your guests.

Partnering with Secure

Secure Parking is part of the Park24 Group, one of the largest parking and transportation mobility companies in the world which is listed on the Tokyo Stock Exchange.
This drives our approach to governance, risk mitigation and innovations that will deliver revenue and maximise the returns of your airport’s car parks. We operate more than 600 parking facilities in all major Australian and New Zealand cities including a portfolio of airport car parks including Brisbane Airport, Auckland Airport, Hobart Airport, Cairns Airport and Mackay Airport.

Partnering with Secure Parking means you benefit from our global knowledge, proven local expertise and our collaborative approach.
We are dedicated to providing a transparent approach to our services, staffing and costs. This ensures both parties benefit from implementing continuous improvement and a rapidly adaptable service delivery model.

“Our vision is to be the leader in the markets we operate – as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey”

Delivering Excellence

Secure Parking provides a range of consultancy services that deliver the best outcomes for our airport partners.
This ensures a proactive partnership with the shared desire for continuous improvement. We achieve solution excellence through extensive design thinking, tailored around your tenants and their guests at the heart of the process.

A Unique Approach

We understand that every industry has needs that are unique to them. That’s why we work with you to deliver a solution that is the right fit for your requirements.
We recognise that an airport’s objective is to deliver a seamless and stress-free experience from the moment a guest enters the precinct, whilst they're waiting for their flight and when they return home. We’ll work with you to deliver products and services for your guests that address their needs and leave a lasting impression. We’ll also provide you with a range of solutions from way and bay finding, access control, traffic movement, dynamic and service focused staff that are trained to enhance your guest’s experiences. Through our diverse experience in operating Airport car parks, we can recommend proven solutions that will maximise your returns and provide a seamless experience for guests.

We ensure that every member of our airport teams receive extensive customer service training through the Secure Training Academy and understand what is required to represent your Airport.

It doesn’t matter about the size of your asset – our passion for parking and mobility will drive success for you.

We Offer the following Transport and Mobility Services to Our Airport Partners:

• Car park management, including staff parking management
• Kerbside management
• Valet service and management including concierge services.
• Mobile patrols
• On-site guest assistance at pay stations and entry/exit points,
• First-point maintenance
• Building and safety checks and co-ordination with onsite and external service teams.
• Security
• Customer service centres
• Marketing services

“ We deliver solution excellence through design thinking and we start with your guests at the heart of the thinking process.”

Our Operating Model

An airport parking operation requires a strategic approach to deliver consistent and efficient services and a premium level of customer service. Our operating model, use of the right technology solution, extensive staff training and marketing expertise can assist you to achieve the highest utilisation of your car park. This ensures revenue maximisation whilst ensuring spaces are always available for visitors.

Commitment to Our Partners

Our people are brand ambassadors for your airport precinct, therefore our recruitment process is critical to the service culture we drive throughout the precinct and our operation. As part of our comprehensive on-boarding training, our staff are clear on the requirements of work health and safety, service standards, grooming and all operating procedures and will be aligned to your values.

Customer Care

Our customer care centre provides a rapid response, nurtured understanding of customer issues and ensures our REACH service philosophy delivers every time to delight the customer. We deliver seamless service 24/7 every day of the year. Our customer care centre staff are passionate about customers and are carefully selected, inducted, developed and engaged to deliver to the highest standards of service every time.

“Our purpose is to be a welcome part of your journey, with our aim to leave a lasting positive impression on our customers and clients with a focus on safety, innovation, maximisation of revenue and sustainability.”