Commercial Car Park Management

We can help manage your commercial parking asset to maximise its revenue potential.

As experts in parking for commercial car parks, we can make a site specific solution to fit your requirements.

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Make Parking a Welcome Part of Your Tenant's Journey

Secure Parking’s leading technology and knowledge of global parking and mobility trends enables us to develop solutions that drive revenue and maximise the value of your asset, as well as delight your tenants and their visitors. We provide commercial property owners with the confidence that our end-to-end contract management is transparent and our extensive training programs deliver ‘best-of-breed’ customer service, ensuring a seamless parking experience for all tenants and visitors to any property within your portfolio.

Partnering with Us

Secure Parking is part of the Park24 Group, one of the largest parking and transportation mobility companies in the world which is listed on the Tokyo Stock Exchange.

This drives our approach to governance, risk mitigation and innovations that will deliver revenue and maximise the returns of your property asset. Secure operates more than 600 parking facilities in all major Australian and New Zealand cities on behalf of the leaders of the Property Industry.

Partnering with Secure Parking means you benefit from our global knowledge, proven local expertise and our collaborative approach.

We are dedicated to providing a transparent approach to our services, staffing and costs. This ensures both parties benefit from implementing continuous improvement and a rapidly adaptable service delivery model.

“Our vision is to be the leader in the markets we operate – as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.”

Delivering Excellence

Secure Parking provides a range of consultancy services that deliver the best outcomes for our commercial property partners.

This ensures a proactive partnership with the shared desire for continuous improvement. We achieve solution excellence through extensive design thinking, tailored around your tenants and their guests at the heart of the process.

A Unique Approach

We understand that every industry has needs that are unique to them. That’s why we’ll work with you to deliver a parking solution that is the right fit for your requirements.  We also recognise that a car park is often the first and last point in your tenants and guest’s journey and it is vital to leave a lasting positive impression.

We can provide you with a range of solutions from car park management, access control, traffic movement, parking monitoring and infringements as well as online bookings that can enhance your visitor’s experience. We ensure every member of our teams receive extensive customer service training through the Secure Training Academy and understand what is required to represent your facility’s brand.

Our Customer Service team provide a first-class customer experience within integrated Operations Centres as well as offering cost effective solutions through our 24/7 call centres. Our Passion for Parking and Mobility will drive success for you.

We Offer Our Commercial Partners

• Car parking consulting services
• Traffic impact, public demand analysis
• Parking strategy and design review
• Feasibility and revenue modelling
• Car park management
• Car park equipment and access control solutions, installation and maintenance
• Customer service centres
• Online bookings
• Ongoing marketing to promote your asset

Flexible Financial Solutions

Secure Parking works towards developing a structure that is financially beneficial to both parties and ensures we are working towards common goals. We are extremely flexible in terms of the type of arrangements we can work with:

• Lease
• Rental
• Management
• Labour-hire
• Profit-share
• Consignment

We can provide tailored operating and capital funding solutions for all of these arrangements.

Our Operating Model

Commercial parking operation requires a strategic approach to deliver consistent and efficient services and a premium level of customer service. Our operating model, use of the right technology solution, extensive staff training and marketing expertise can assist you to achieve the highest utilisation of your car park. This ensures revenue maximisation whilst ensuring spaces are always available for visitors.

“We deliver solution excellence through design thinking and we start with the customer at the heart of the thinking process.”

Commitment to Our Partners

Our people are brand ambassadors for you, therefore our recruitment process is critical to the service culture we drive throughout your site and our operation. As part of our comprehensive on-boarding training, our staff are clear on the requirements of work health and safety, service standards, grooming and all operating procedures and will be aligned to your values.

Customer Care

Our customer care centre provides a rapid response, nurtured understanding of customer issues and ensures our REACH service philosophy delivers every time to delight the customer. We deliver seamless service 24/7 every day of the year. Our customer care centre staff are passionate about customers and are carefully selected, inducted, developed and engaged to deliver to the highest standards of service every time.

“Our purpose is to be a welcome part of your journey, with our aim to leave a lasting positive impression on our customers and clients with a focus on safety, innovation, maximisation of revenue and sustainability.”