Healthcare Car Park Management

We can help manage your healthcare site parking to ensure the needs of users are met.

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As experts in healthcare parking, we can make a site specific solution to fit your requirements.

Make Parking a Welcome Part of Your Visitor's Journey

Secure Parking’s leading technology and knowledge of global parking and mobility trends enables us to develop solutions that drive revenue and delight your staff, patients and their visitors. We provide hospitals with the confidence that our end-to-end contract management is transparent and our extensive training programs deliver ‘best-of-breed’ customer service, ensuring a seamless parking experience for all visitors to your hospital or health facility.

Partnering with Secure

Secure is part of the Park24 Group, one of the largest parking and transportation mobility companies in the world which is listed on the Tokyo Stock Exchange. This drives our approach to governance, risk mitigation and innovations that will deliver revenue and a streamlined service for your health facility. We operate more than 600 parking facilities in all major Australian and New Zealand cities including some of Australia’s leading hospitals and health facilities:

• Westmead Hospital Campus
• James Fletcher Hospital
• Belmont Hospital
• Maitland Hospital
• Nepean Hospital
• Gosford Hospital
• Calgary Mater Hospital
• Wollongong Public Hospital
• St Vincents Hospital Sydney
• St Andrew's Place Brisbane
• Warringal Private Hospital
• Waverley Private Hospital
• The Avenue Private Hospital
• Mitcham Private Hospital

Partnering with Secure Parking means you benefit from our global knowledge, proven local expertise and our collaborative approach.

We are dedicated to providing a transparent approach to our services, staffing and costs. This ensures both parties benefit from implementing continuous improvement and a rapidly adaptable service delivery model.

“Our vision is to be the leader in the markets we operate – as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.”

Delivering Excellence

Secure Parking provides a range of consultancy services that deliver the best outcomes for our health partners.

This ensures a proactive partnership with the shared desire for continuous improvement. We achieve solution excellence through extensive design thinking, tailored around your retail customers at the heart of the process.

A Unique Approach

We’ll work with you to deliver products and services for patients, their visitors and your staff that address their needs and leave a lasting impression. We can provide you with a range of solutions from car park management, access control, traffic movement, parking monitoring and online purchases that can enhance your visitor’s experience. Through our diverse range of partners and experience in operating hospital and health facility car parks, we can recommend proven solutions that will ensure the maximization of your returns and a seamless parking experience for all visitors and staff.

We ensure every member of our hospital teams receive extensive customer service training through the Secure Training Academy and understand what is required to represent your health facility and its visitors.

Our Customer Service team provide a first-class customer experience within integrated operations centres as well as offering cost effective solutions through our 24/7 call centres.

We Offer the following Transport and Mobility Services to Our Partners:

• Tailored hospital car parking solutions
• Car park management
• Equipment installation and maintenance
• Security
• Pass issuing and management
• Customer service centres
• Online purchasing and marketing

Our Operating Model

Hospital parking operation requires a strategic approach to deliver consistent and efficient services and a premium level of service. Our operating model, use of the right technology solution, extensive staff training and marketing expertise can assist you to achieve the highest utilisation of your car park. This ensures revenue maximisation whilst ensuring spaces are always available for visitors.

“We deliver solution excellence through design thinking and we start with the customer at the heart of the thinking process.”

Commitment to Our Partners

Our people are brand ambassadors for your hospital, therefore our recruitment process is critical to the service culture we drive throughout your hospital and our operation. As part of our comprehensive on-boarding training, our staff are clear on the requirements of work health and safety, service standards, grooming and all operating procedures and will be aligned to your values.

Customer Care

Our customer care centre provides a rapid response, nurtured understanding of customer issues and ensures our REACH service philosophy delivers every time to delight the customer. We deliver seamless service 24/7 every day of the year. Our customer care centre staff are passionate about customers and are carefully selected, inducted, developed and engaged to deliver to the highest standards of service every time.

“Our purpose is to be a welcome part of your journey, with our aim to leave a lasting positive impression on our customers and clients with a focus on safety, innovation, maximisation of revenue and sustainability.”