Operational Excellence

Customer satisfaction is key

Secure Parking has more than 30 years’ experience in car park management and operations – we develop customised operational solutions for each car park site, focusing on its unique features and requirements.

Secure Solutions

Our flexible approach means we can make the most of every car park, large or small. We’re also experienced in every type of car park, whether it’s connected to a stadium, airports, shopping centre, commercial tower, hospital and retail pay-and-display or patrolled car park.

Retail car parks

Customers who can’t find a parking bay in a shopping centre or industrial park go elsewhere. Secure Parking offers tailored parking solutions that ensure parking is always available.

Pay & display

Pay & Display offers a cost-effective solution for paid-parking operations. We’ll provide the ideal balance of equipment, signage and enforcement to ensure an effective turnover of bays.

Patrolled Car Parks

Secure Parking uses mobile LPR technology to maximise the efficiency of the patrolling and enforcing of a car park’s terms and conditions.

Mobile Payment Solutions

Customers can use our M-Commerce solutions to pay using their mobile phone and receive SMS reminders when their parking is about to expire, giving them the ability to top-up payment for additional parking time.

A passion for parking

Maximising service

Our Operational Excellence system regularly reviews, examines, audits and benchmarks our processes and procedures. This operational agility allows us to take immediate action to correct, enhance or improve our car parking solutions.

Workplace health & safety

All Secure Parking staff are trained in our WH&S Policy and empowered to contribute to our WH&S Committee and WH&S toolbox feedback sessions. Car parks are monitored daily and risk assessments are undertaken on a regular basis.

Savvy staff

We employ the right people and train them to provide customers and clients with the highest level of service – with passion. Customer survey programs help us to continuously monitor service standards.

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