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Prior to confirming payment you are required to read and accept the terms and conditions and acknowledge that car parks may be unavailable due to unforeseen circumstances. In which case you may be directed to another car park or we may refund your Admin Fee and Parking Fee if the selected car park is unavailable at entry time.
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Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
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Early Bird
Entry and exit conditions apply, see car park for more information
:
AM
PM
:
AM
PM
Leave next day
Entry and exit conditions apply, see car park for more information
Leave next day
Entry and exit conditions apply, see car park for more information
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Early Bird
Entry and exit conditions apply, see car park for more information
Early Bird
Entry and exit conditions apply, see car park for more information
:
AM
PM
:
AM
PM
Leave next day
Entry and exit conditions apply, see car park for more information
Leave next day
Entry and exit conditions apply, see car park for more information
Payment
Click "< Back" to add a promotional code
Total
$ERR
Terms & Conditions
Prior to confirming payment you are required to read and accept the terms and conditions and acknowledge that car parks may be unavailable due to unforeseen circumstances. In which case you may be directed to another car park or we may refund your Admin Fee and Parking Fee if the selected car park is unavailable at entry time.
Manage payment methods
Your payment methods list is empty - add a new one below.
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
Add new payment method
Sign in or Register
You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
FAQs > Secure Parking App FAQ
About the Secure Parking App
Downloading the Secure Parking App
How to download.
Search for Secure Parking in your app store; either Apple App Store or Google Play Store, then click get/install.
First time use after 24 April 2023 - Don't Sign Up Sign In.
Our new website and app launched on 24 April 2023, this included an update of all customer account details. Therefore, on first time use after this date, we’d like to highlight the need to re-registering your account. Please follow these steps:
- SIGN UP (don't sign in) to the new Secure Parking website (use the same email address to link your other details)
- Set password (you can reuse same or set a new password)
On first time booking/prepaying for parking, you will be required to add other details like your credit card or payment method.
The difference between the website and the Secure Parking App
The website
In most cases, the website and App provide you with the same benefits and will make parking simple. The website, however, has a shopping cart enabling you to book multiple parking bays in one transaction and with a single booking fee.
The App
The Secure Parking App enables you to book a single bay in each transaction but has the benefits of enabling you to simply drive in and start a parking session plus extending that session remotely. At selected car parks with Bluetooth equipment, you will be required to download the Secure Parking App for access.
Why you might need the Secure Parking App
The App is required to enter some Car Parks?
Selected car parks are only accessible when using the App to park and pay or to open the gate. Gate opening functionality, requires the App with Bluetooth enabled to assist you in entering and exiting the car park by opening the gate. In the 'more' or 'important' information section on each car park, you can easily see which type of car park it is and the access options available. Car parks using gate opening functionality do not require a PIN or QR code to gain access.
How to use the slider to open a car park gate?
Simply, drag the car icon from left to right
How to extend a parking session from the app?
Ungated Car Park Booking/Session: On your current parking page, simply drag the time slider or use the ‘+’ and ‘-‘ buttons to adjust your automatic expiry time. Pre-booked parking (hourly or multi day only): On the booking detail page, if you’re within the change period of your booking, select the “’Change Booking’” button, adjust the end date and time of your booking, then confirm and pay any additional charges. If this site doesn’t allow amendments, or if you’re no longer within the grace period to change your booking, the “’Change Booking’” button won’t be enabled.
How do I open the boomgate?
Depending on the car park you have chosen, the process will be different. Bluetooth car park – Using the slider in the app to open the boom gate. Licence Plate Recognition car park – YourThe licence plate will be read at the entry by a camera, the plate is then verified and the gate is automatically opened. PIN/QR code provided – Scan your QR code or enter your 6 digit PIN at the entry machine, which will recognise your booking and open the gate. Credit card only car park – If you haven’t booked online, the car park will require you to swipe a valid credit card, which will then open the gate.
Car Play
What is Car Play and how does it work?
Car Play is a new feature that is coming soon! It is as simple as connecting your phone to your Car Play supported car and enables you to:
- View existing upcoming bookings and entry PIN codes
- View car park location on a map
- View a list of near by car parks and get directions
We’re taking parking to another level. You’ll soon be able to manage Bluetooth gate openings for selected gated sites. Don’t worry – Android Auto will also be released, so keep an eye out!
Using Apple Wallet with the Secure Parking App
How does Apple Wallet work?
You can simply save your bookings to your Apple wallet if you have an iPhone by selecting this at the top of the booking detail page. Please note, if you change your booking date/time, the pass in your Apple wallet will not update the date/time, so the QR code and pin number will still be valid. We also recognise that many of our customers will be using Android, so be sure to keep updated on our next release with Google Wallet.
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If you haven't found what you are looking for here, please complete the enquiry form and we will get back to you.