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Night Parking
Evening Parking is available at this car park
Electric Vehicle Charging
Electric Vehicle Charging is available at this car park
Event Parking
Event Parking is available at this car park
Bicycle Parking
Bicycle Parking is available at this car park
Early Bird Parking
Early Bird Parking is available at this car park
Disability Access
Disability Access is available at this car park
Shopping Nearby
There is Shopping Nearby
Valet Parking
Valet Parking is available at this car park
Motorcycle Parking
Motorcycle Parking is available at this car park
Monthly Parking
Monthly Parking is available at this car park
Advantage Parker
Advantage Parker is available at this car park
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Early Bird
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Early Bird
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Early Bird
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Early Bird
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Terms & Conditions
Prior to confirming payment you are required to read and accept the terms and conditions and acknowledge that car parks may be unavailable due to unforeseen circumstances. In which case you may be directed to another car park or we may refund your Admin Fee and Parking Fee if the selected car park is unavailable at entry time.
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Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
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You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
Cart
Remove all
Add promotional code
Finalise Details to add a Promotional Code
Apply
Remove
Add gift card
Apply
Parking costamount
Booking Feesavings amountamount
Surchargeamount
Cart
Your cart is empty
Find a park
Cart
Please log in or register to book parking
Sign in or Register
Cart
There was an error fetching your cart, please try again or contact us for assistance
Contact Us
Cart
Loading...
$ERR
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Early Bird
Entry and exit conditions apply, see car park for more information
Early Bird
Entry and exit conditions apply, see car park for more information
:
AM
PM
:
AM
PM
Leave next day
Entry and exit conditions apply, see car park for more information
Leave next day
Entry and exit conditions apply, see car park for more information
$ERR
$ERR
Early Bird
Entry and exit conditions apply, see car park for more information
Early Bird
Entry and exit conditions apply, see car park for more information
:
AM
PM
:
AM
PM
Leave next day
Entry and exit conditions apply, see car park for more information
Leave next day
Entry and exit conditions apply, see car park for more information
Payment
Click "< Back" to add a promotional code
Total
$ERR
Terms & Conditions
Prior to confirming payment you are required to read and accept the terms and conditions and acknowledge that car parks may be unavailable due to unforeseen circumstances. In which case you may be directed to another car park or we may refund your Admin Fee and Parking Fee if the selected car park is unavailable at entry time.
Manage payment methods
Your payment methods list is empty - add a new one below.
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
Add new payment method
Sign in or Register
You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
FAQs > Online Booking FAQ
Book
Making a parking space booking
How to book
Making a booking is easy. Once you’ve signed up (on App or on here on the website), you can either search by car park or the address you are going to and add the parking to suit your needs to the cart. You can check out with single or multiple bookings.
How to sign up or create an account
An account is your key to quick rebooking and managing your upcoming, current and past bookings from your device. Click the login prompt, then create new account to start the set-up process. Once set up, you are then able to start booking!
How to update, amend or cancel a booking.
Find the booking you want to update
Simply select 'Upcoming Booking' on the app home screen. If using the Secure Parking website, open your Account, select the 'Bookings' tab and click 'Upcoming' and you can update as required. Fees/charges may apply and there may be cancellation/amendment restrictions as per terms and conditions on your booked product. Please note, if you’ve made a booking on the website, you must change or cancel your booking via your website account and if you’ve made a booking via the app, you are required to make amendments via your app account.
Cancelled booking refunds
Paid in full using a credit card
You will receive a refund back into the credit card you have used for the booking, so long as your bookings are within the cancellation period (60 minutes prior to your entry time). Please note, a $2.50 booking fee will be retained, which is made up of a $1.00 cancellation fee plus $1.50 booking fee. Please also allow 5-10 business days for the refund to be transferred back into your account. Please note, you are unable to claim any refunds for unused bookings or if it is not within the cancellation period of 60 minutes prior to your entry time.
Partially paid or fully paid using a gift card
If you have paid in full or partially with a gift card, you will receive the refund as a gift card back into your Online Booking Account immediately. Please note, a $2.50 booking fee will be retained, which is made up of a $1.00 cancellation fee plus $1.50 booking fee. If you have booked multiple parking bays in a single transaction, you will only be entitled to a refund for upcoming bookings only. Any expired parking bays booked will not be refunded.
How to enter and exit a car park when booked
At Entry
At majority of our car parks you can enter using the unique QR code or PIN you received when you made the booking. Simply drive up to the entry device and either select “Scan QR code” or “Enter PIN”. You can find your PIN and QR code in 'Upcoming Bookings' on the App home screen or in the 'Account' tab under 'Booking' on the website on your phone. If you are using the app 'gate opening' function, please ensure you hve Bluetooth enabled on your mobile phone or this will not work.
At Exit
Simply proceed to the exit and enter the same PIN or scan the QR Code on your device. If any additional charges are owed, e.g. if you stayed longer than your booked period. The difference for your stay will be calculated and you will be asked to scan your credit card. If you used the app 'gate opening' function on entry, please ensure you have Bluetooth enabled on your mobile phone, then proceed to the exit. Open the booking in your app, then using the slide function, swipe your screen along the “Open Gate” button. This will open the gate and allow you to exit the car park.
How to change your password
Change password
Simply select 'forgot password' as you log in to the Secure Parking website or app. You will receive an email to your nominated email account, follow the link to update your password.
How to add or update your payment card
Add card
When signing up, you will be prompted to add a payment card. This payment card will automatically apply as the default payment method until you decide to add additional payment cards to your account. Please note, if you use both the app and website, you will be required to add your card payment details to your website account and your app account as these are two separate platforms.
Add additional cards
Once logged into your account on the website, click on the account button. Then proceed to click ‘Payment Methods’. Here you will be able to add the card details for the new card. You can also choose which card you prefer as default from the list provided.
Remove cards
Payment cards will only be able to be deleted if there are no active bookings attached to it. To delete a card simply click the delete button next to the payment card you wish to remove.
Choose a different card at checkout
Specify which card to debit
On checkout, you will be able to select the payment card you wish to have charged. A list of available cards in your account will be displayed. You may select one of these options and if no card is selected during this process, on confirmation of your booking the selected default card will be charged.
Need further help?
f you haven't found what you are looking for here, please complete the enquiry form and we will get back to you.