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Early Bird

Entry and exit conditions apply, see car park for more information

Early Bird

Entry and exit conditions apply, see car park for more information
01
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:
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45
AM
PM
01
02
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04
05
06
07
08
09
10
11
12
:
00
15
30
45
AM
PM

Leave next day

Entry and exit conditions apply, see car park for more information

Leave next day

Entry and exit conditions apply, see car park for more information
Save
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$ERR
$ERR

Early Bird

Entry and exit conditions apply, see car park for more information

Early Bird

Entry and exit conditions apply, see car park for more information
01
02
03
04
05
06
07
08
09
10
11
12
:
00
15
30
45
AM
PM
01
02
03
04
05
06
07
08
09
10
11
12
:
00
15
30
45
AM
PM

Leave next day

Entry and exit conditions apply, see car park for more information

Leave next day

Entry and exit conditions apply, see car park for more information
Save
Cancel

Payment

Click "< Back" to add a promotional code

Total $ERR

Terms & Conditions

Prior to confirming payment you are required to read and accept the terms and conditions and acknowledge that car parks may be unavailable due to unforeseen circumstances. In which case you may be directed to another car park or we may refund your Parking Fee if the selected car park is unavailable at entry time.

Click here for full terms and conditions

Manage payment methods

Your payment methods list is empty - add a new one below.
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
Add new payment method
You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above

Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.

Cart

Remove all

Add promotional code

Finalise Details to add a Promotional Code
Apply
Remove

Add gift card

Apply
Parking costamount
Booking Feesavings amountamount
Surchargeamount

Cart

Your cart is empty
Find a park

Cart

Please log in or register to book parking

Cart

There was an error fetching your cart, please try again or contact us for assistance
Contact Us

Cart

Loading...
$ERR
$ERR

Early Bird

Entry and exit conditions apply, see car park for more information

Early Bird

Entry and exit conditions apply, see car park for more information
01
02
03
04
05
06
07
08
09
10
11
12
:
00
15
30
45
AM
PM
01
02
03
04
05
06
07
08
09
10
11
12
:
00
15
30
45
AM
PM

Leave next day

Entry and exit conditions apply, see car park for more information

Leave next day

Entry and exit conditions apply, see car park for more information
Save
Cancel
$ERR
$ERR

Early Bird

Entry and exit conditions apply, see car park for more information

Early Bird

Entry and exit conditions apply, see car park for more information
01
02
03
04
05
06
07
08
09
10
11
12
:
00
15
30
45
AM
PM
01
02
03
04
05
06
07
08
09
10
11
12
:
00
15
30
45
AM
PM

Leave next day

Entry and exit conditions apply, see car park for more information

Leave next day

Entry and exit conditions apply, see car park for more information
Save
Cancel

Payment

Click "< Back" to add a promotional code

Total $ERR

Terms & Conditions

Prior to confirming payment you are required to read and accept the terms and conditions and acknowledge that car parks may be unavailable due to unforeseen circumstances. In which case you may be directed to another car park or we may refund your Parking Fee if the selected car park is unavailable at entry time.

Click here for full terms and conditions

Manage payment methods

Your payment methods list is empty - add a new one below.
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
Add new payment method
You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above

Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
FAQs > Online Parking Payment FAQ

Pre Paying for Parking

Pre-paying for a parking space online

How to pre-pay
Pre-payment is easy and allows you to plan ahead with the confidence that the online tools will find either the closest or best priced parking for a seamless journey. Once you’ve signed up (on App or on here on the website), you can either search by car park or the address you are going to and add parking by date and time to suit your needs to the cart. You can checkout with single or multiple bays.
How to sign up or create an account
An account is your key to quick repeat payments for the same car park and managing your upcoming, current and past payments from your device. Click the 'Register or sign in' prompt (on App this is first time use only) on web follow the 'Don't have an account Sign up now' prompt at bottom of the page create new account and start the set-up process. On web you can choose the 'Keep me signed in' prompt for your convenience.

Difficulty paying online.

Calendar date selection not working.
Please ensure your screen resolution is set to 100%. It has been reported that on desktop and mobile devices the date and day of week may not align correctly below 75%.

How to update, amend or cancel an online payment.

Find the item you want to update
Simply select 'Upcoming Booking' on the app home screen. If using the Secure Parking website scroll down to find on home page or open your Account, select the 'Bookings' tab and click 'Upcoming' and you can update as required. Fees/charges may apply and there may be cancellation/amendment restrictions as per terms and conditions of your parking product. Please note, if you’ve pre-paid on the website, you must change or cancel your payment via your website account and if you’ve made a payment via the app, you are required to make amendments via your app account on the Secure Parking App.

Cancellation refunds

Paid in full using a credit card
You will receive a refund back into the credit card you have used, so long as your selected dates and times are within the cancellation period (60 minutes prior to your entry time). A $1.00 cancellation fee will be deducted and you should allow 5-10 business days for the refund to be transferred back into your account. Please note, you are unable to claim any refunds for unused pre-paid parking if it is not within the cancellation period of 60 minutes prior to your entry time.
Partially paid or fully paid using a gift card
If you have paid in full or partially with a gift card, you will receive the refund as a gift card back into your Online Account immediately. A $1.00 cancellation fee applies. If you have multiple parking bays paid for in a single transaction, you will only be entitled to a refund for upcoming dates and times. Any expired parking bays will not be refunded.

How to enter and exit a car park when pre-paid

At Entry
At the majority of our car parks you can enter using the unique QR code or PIN you received when you made the payment online. Simply drive up to the entry device and either select “Scan QR code” or “Enter PIN”. You can find your PIN and QR code in 'Upcoming Bookings' on the App home screen or in the 'Account' tab under 'Booking' on the website on your phone. If you are using the app 'gate opening' function, please ensure you have Bluetooth enabled on your mobile phone or this will not work. Should you not have connection at entry please select the intercom.
At Exit
Simply proceed to the exit and enter the same PIN or scan the QR Code on your device. If any additional charges are owed, e.g. if you stayed longer than your expected pre-paid time period. The difference for your stay will be calculated and you will be asked to scan your credit card. If you used the app 'gate opening' function on entry, please ensure you have Bluetooth enabled on your mobile phone, then proceed to the exit. Open the booking in your app, then using the slide function, swipe your screen along the “Open Gate” button. This will open the gate and allow you to exit the car park.

How to change your password

Change password
Simply select 'forgot password' as you log in to the Secure Parking website or app. You will receive an email to your nominated email account, follow the link to update your password.

How to add or update your payment card

Add card
When signing up, you will be prompted to add a payment card. This payment card will automatically apply as the default payment method until you decide to add additional payment cards to your account. Please note, if you use both the app and website, you will be required to add your card payment details to your website account and your app account as these are two separate platforms.
Add additional cards
Once logged into your account on the website, click on the account button. Then proceed to click ‘Payment Methods’. Here you will be able to add the card details for the new card. You can also choose which card you prefer as default from the list provided.
Remove cards
Payment cards will only be able to be deleted if there are no active bookings attached to it. To delete a card simply click the delete button next to the payment card you wish to remove.

Choose a different card at checkout

Specify which card to debit
On checkout, you will be able to select the payment card you wish to have charged. A list of available cards in your account will be displayed. You may select one of these options and if no card is selected during this process, on confirmation of your booking the selected default card will be charged.

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